Customer Success Manager

Responsibilities

• Manage a portfolio of existing clients to ensure overall satisfaction and retention
• Execute license renewal schedules and SOW cadences for assigned clients
• Build and maintain critical relationships with contract signatories, procurement, legal, and finance personnel
• Lead client calls, communications, and cross-functional team outcomes
• Manage client budget and forecast processes while ensuring compliance with SLAs
• Identify risks and opportunities to maximize Annual Recurring Revenue (ARR)
• Collaborate with team members to develop solutions and escalate major client issues when necessary

Requirements

• BS or BA degree, preferably in Marketing or Business
• 5-7 years of experience in account management or a fast-paced agency environment
• Direct involvement or accountability for contracts with annualized values up to $100K
• Proficiency in MS Office, specifically Excel, PowerPoint, and Word
• Strong business acumen and excellent communication skills

About the Company

Zeta Global is a NYSE-listed data-powered marketing technology company that combines a massive proprietary data set with Artificial Intelligence to unlock consumer intent and personalize experiences. Our Zeta Marketing Platform powers end-to-end marketing programs for some of the world's leading brands across all digital channels, including Email, Display, Social, Search, and Mobile.