Customer Success Manager

Responsibilities

• Manage a portfolio of existing clients to ensure overall satisfaction and retention
• Execute license renewal schedules and SOW cadences for assigned clients
• Build and maintain critical relationships with contract signatories, procurement, legal, and finance personnel
• Lead client calls and communications, ensuring clear direction and follow-up on all outcomes
• Manage client budgets and forecasting processes
• Ensure compliance with Service Level Agreements (SLAs)
• Identify client issues and collaborate with team members to develop and communicate effective solutions
• Promote and pursue client collections when necessary

Requirements

• BS or BA degree, preferably in Marketing or Business
• 5-7 years of experience in account management or professional work in a fast-paced agency environment
• Direct involvement or accountability for contracts with annualized values up to $100K
• Excellent communication and relationship-building skills
• Strong business acumen with the ability to identify risks and opportunities
• Proficiency in MS Office, specifically Excel, PowerPoint, and Word
• Self-driven with the resilience to perform consistently in a high-level environment

About the Company

Zeta Global is a marketing technology company that helps brands engage with consumers through data-driven insights and advanced CRM solutions. Our Customer Success team is dedicated to delivering best-of-breed service and performance for our enterprise marketing clients.