Customer Success Manager

Responsibilities

• Facilitate the adoption of YuCollect's solutions within client organizations by tailoring strategies to maximize effectiveness.
• Monitor client usage patterns and provide guidance to optimize solution performance.
• Conduct regular check-ins and training sessions to ensure clients leverage solutions to their full potential.
• Identify and resolve client issues quickly to maintain high levels of satisfaction.
• Collaborate with internal teams to address system or process-related challenges.
• Engage in extensive travel to meet with clients and manage relationships in person.
• Identify and execute cross-sell and up-sell opportunities to enhance client value.

Requirements

• Over 3 years of experience in the collections industry, specifically focusing on the adoption of technology or financial solutions.
• Strong domain expertise in collections or related analytical roles.
• Proven track record in developing strategies to increase product usage and client satisfaction.
• Exceptional relationship management and objection handling skills.
• Proficient problem-solving abilities to troubleshoot technical and process issues.
• In-depth industry knowledge and fluency in the local language.
• Willingness to travel extensively to engage with clients.

About the Company

YuCollect is India’s first Unified Collections Infrastructure, designed to transform the debt collections ecosystem at scale. As part of the Yubi Group, YuCollect provides the foundational infrastructure that enables lenders, collection agencies, and regulators to operate on a single, transparent, and technology-driven network. Yubi is an end-to-end tech infrastructure provider powering the entire credit lifecycle across India’s financial ecosystem.