Customer Success Manager

Responsibilities

• Facilitate the adoption of YuCollect's solutions within client organizations by tailoring strategies to maximize effectiveness.
• Engage with clients to understand their specific needs and challenges to ensure solutions meet expectations.
• Monitor client usage patterns and provide guidance to optimize the effectiveness of the platform.
• Conduct regular check-ins and training sessions to ensure clients leverage solutions to their fullest potential.
• Identify and resolve client issues quickly to maintain high levels of satisfaction.
• Collaborate with internal teams to address system or process-related challenges.
• Travel extensively to engage with clients in person.

Requirements

• Over 3 years of experience in the collections industry, specifically focusing on client adoption of technology or financial solutions.
• Strong domain expertise in collections to serve as a trusted advisor to clients.
• Exceptional relationship management skills to build and nurture long-term partnerships.
• Proven ability in objection handling to address client concerns confidently and constructively.
• Proficiency in problem-solving to troubleshoot issues and provide timely solutions.
• Ability to identify and execute cross-sell and up-sell opportunities to enhance client value.
• In-depth industry knowledge and fluency in the local language.
• Willingness to travel extensively for client engagement.

About the Company

YuCollect is India’s first Unified Collections Infrastructure, designed to transform the debt collections ecosystem at scale. As part of the Yubi Group, YuCollect provides the foundational infrastructure that enables lenders, collection agencies, and regulators to operate on a single, transparent, and technology-driven network. Yubi is an end-to-end tech infrastructure provider powering the entire credit lifecycle across India’s financial ecosystem.