Customer Success Manager

Responsibilities

• Facilitate the adoption of YuCollect's solutions within client organizations by tailoring strategies to maximize effectiveness.
• Engage with clients to understand their specific needs and challenges to ensure solutions meet expectations.
• Monitor client usage patterns and provide guidance to optimize the effectiveness of the platform.
• Conduct regular check-ins and training sessions to ensure clients leverage solutions to their fullest potential.
• Identify and resolve client issues quickly to maintain high levels of satisfaction.
• Collaborate with internal teams to address system or process-related challenges.
• Travel extensively to engage with clients in person.

Requirements

• Over 3 years of experience in the collections industry, specifically focusing on the adoption of technology or financial solutions.
• Strong domain expertise in collections to serve as a trusted advisor to clients.
• Exceptional relationship management skills with a proven track record of nurturing long-term partnerships.
• Proficiency in objection handling to address client concerns confidently and constructively.
• Ability to identify and execute cross-sell and up-sell opportunities to enhance client value.
• Strong problem-solving abilities to troubleshoot technical and process issues.
• Fluency in the local language to communicate effectively with clients.
• Willingness to travel extensively for client engagement.

About the Company

YuCollect is India’s first Unified Collections Infrastructure, designed to transform the debt collections ecosystem at scale. As part of the Yubi Group, YuCollect provides the foundational infrastructure that enables lenders, collection agencies, and regulators to operate on a single, transparent, and technology-driven network. We empower stakeholders to build modern, efficient, and trustworthy collection processes through data-aligned collaboration and compliance-by-design.