Customer Success Manager

About the Company

Worktrace AI is on a mission to eliminate the AI divide. We build AI that helps teams uncover their best automation opportunities and build those automations, ensuring enterprises can transform their business processes with frontier AI.

Responsibilities

• Serve as the primary point of contact for customer onboarding, usage, and expansion
• Diagnose issues using AI, technical tools, and collaboration with engineering teams
• Manage vendor onboarding and customer security questionnaires
• Translate customer feedback into actionable product improvements
• Build and maintain relationships with sponsors and product users
• Proactively identify issues to ensure a seamless customer experience
• Identify opportunities to grow the business within large enterprises
• Develop internal playbooks and automations to improve support quality

Requirements

• 6+ years of experience in customer success, account management, or post-sales for technical B2B products
• Expert troubleshooting skills using an AI-first mindset
• Proficiency with modern technical tools like Sentry, PostHog, and Supabase
• Experience collaborating cross-functionally on complex escalations
• Strong ownership mindset and passion for enterprise AI adoption

Benefits

• Top-of-market salary and equity
• Visa sponsorship
• Generous health and dental insurance for you and dependents
• Unlimited PTO
• 401K