Customer Success Manager

About the Company

WorkSpan is building the world’s largest, trusted co-selling network. With a $30M series C and backing from world class investors Insight Partners, Mayfield, and M12, WorkSpan is poised to drive the future of B2B.

Responsibilities

• Serve as the primary point of contact for a portfolio of high-value customers
• Lead business reviews, success planning, and stakeholder engagement
• Drive product adoption and help customers operationalize ecosystem workflows
• Collaborate cross-functionally to address customer needs and opportunities
• Identify and pursue upsell opportunities in partnership with Sales
• Act as the voice of the customer internally, influencing product direction
• Develop and share best practices, frameworks, and playbooks

Requirements

• 6+ years in Customer Success or strategic account management roles in B2B SaaS
• Proven track record of driving retention, growth, and customer satisfaction
• Experience working with large enterprise customers and multiple stakeholders
• Strong communication, presentation, and relationship-building skills
• Ability to analyze data to guide decisions and demonstrate value

Preferred Qualifications

• Understanding of partner ecosystems, co-selling, or CRM workflows