Customer Success Manager

Responsibilities

• Act as the strategic owner of customer relationships to drive value realization and long-term partnership
• Develop and maintain trust-based relationships with key stakeholders
• Lead account plan execution in collaboration with Sales and Key Account Managers
• Monitor service commitments across support, maintenance, and asset management
• Coordinate cross-functional teams including Support, Sales, and Project Managers
• Lead client touchpoints and executive reviews (EBRs)
• Define and implement SLA frameworks and manage service contract budgets
• Shape success plans and strategic roadmaps aligned with customer objectives
• Collaborate with Sales on upsells and renewal strategies
• Drive structured onboarding experiences and institutionalize health monitoring practices

Requirements

• Up to 5 years of experience as a Customer Success Manager or Service Delivery Manager
• Experience with high-level customer engagement
• Experience working in large retail organizations
• German C1 level fluency
• Very good English skills
• Strong attention to detail and proactive approach
• Ability to resolve challenges quickly and adapt to change

About the Company

Vusion empowers retailers to turn their physical stores into powerful digital assets through IoT Cloud technology. As a leading supplier of electronic shelf labels, VusionGroup is an international company focused on innovation and rapid expansion in the retail technology sector.