Customer Success Manager

Responsibilities

• Establish trust with clients, sponsors, and key decision-makers to position Vusion as a long-term strategic partner
• Drive account plan execution in coordination with Sales and Key Account Managers
• Manage and improve client NPS by analyzing feedback and implementing corrective actions
• Lead business reviews to demonstrate ROI and value of deployed IoT and SaaS solutions
• Ensure compliance with contractual SLAs regarding support, maintenance, and asset management
• Coordinate internal teams including Support, Sales, Project Managers, and Experts
• Identify and propose service evolutions and success plans aligned with client business objectives
• Contribute to upsell and renewal strategies in collaboration with Sales teams
• Structure onboarding phases to accelerate time-to-value

Requirements

• 3 to 6 years of experience in Customer Success Management for complex accounts
• Experience in technological environments such as SaaS, IoT, or B2B solutions
• Experience with retail clients is a major asset
• Proven experience managing structured contractual commitments
• Ability to interact with C-level and director-level stakeholders
• Strong focus on retention, satisfaction, and value creation
• Fluency in English for an international environment
• High level of rigor, attention to detail, and reactivity

About the Company

Vusion is a fast-growing retail tech company and a global leader in digitalizing physical commerce through AI-driven solutions. Operating in 19 countries across 3 continents, we develop cutting-edge IoT and data solutions to reinvent the stores of tomorrow.