Customer Success Manager

Responsibilities

• Manage strategic large-scale accounts to ensure adoption of IoT and SaaS solutions
• Build long-term trust with key client sponsors and decision-makers
• Drive client governance through business reviews and ROI demonstration
• Coordinate internal teams including Support, Sales, and Project Managers
• Monitor and improve client NPS and implement corrective action plans
• Identify upsell and renewal opportunities in collaboration with Sales teams
• Manage service contract budgets and ensure SLA compliance

Requirements

• 3 to 6 years of experience in Customer Success Management for complex accounts
• Experience in technology environments such as SaaS or IoT
• Experience with retail clients is a major asset
• Proven ability to manage structured contractual engagements
• Fluency in English for an international environment
• Strong orientation toward retention, satisfaction, and value creation

About the Company

Vusion is a fast-growing retail tech company and a global leader in digitalizing physical commerce through AI, IoT, and data solutions. We invent technologies that create a positive impact on society by enabling sustainable, human-centric commerce.