Customer Success Manager

Responsibilities

• Design concrete and field-oriented training content for client onboarding
• Develop clear and actionable pedagogical supports
• Deploy automated and targeted engagement campaigns to accelerate product adoption
• Analyze usage data using advanced tools and AI approaches to produce actionable insights
• Contribute to the data-driven transformation of customer relations

Requirements

• Currently enrolled in a Master 1 or Master 2 program
• Specialization in Business, Marketing, Data, Digital, or Project Management
• Understanding of customer experience and digital challenges
• Proficiency with CRM tools (Salesforce is a plus) and SaaS environments
• Ability to analyze data and extract simple insights
• Proficiency in Excel and PowerPoint
• Excellent written communication skills
• Fluency in English

Preferred Qualifications

• Previous experience (internship or project) in Customer Success, CRM, Data, or Consulting
• Sensitivity to retail or technology environments

About the Company

Vusion is a fast-growing retail tech company and a global leader in digitalizing physical commerce through AI-based solutions. We develop cutting-edge IoT and data solutions to reinvent the stores of tomorrow.