Customer Success Manager

Responsibilities

• Act as the primary point of contact for a portfolio of key clients
• Ensure customer success through personalized support and proactive account management
• Optimize client use of products and services
• Identify growth opportunities and propose upsell solutions
• Manage contract renewals and strengthen client relationships to maximize commercial value

Requirements

• Proven experience in customer success or account management
• Strong commercial acumen and business insight
• Ability to drive revenue growth through upselling and renewals
• Excellent customer service and relationship management skills

About the Company

Veriforce helps over 50,000 organisations globally manage compliance, protecting people, operations, and the planet by building a network of responsible buyers and suppliers.