Customer Success Manager

Responsibilities

• Serve as the primary point of contact and advocate for a high volume of SMB accounts
• Handle routine customer inquiries and coordinate with sales, support, and operations teams to deliver supply chain solutions
• Proactively engage customers through virtual check-ins and performance reviews to drive satisfaction and prevent churn
• Identify upsell and cross-sell opportunities to drive account growth and product adoption
• Monitor customer health metrics and manage a large portfolio with a focus on scalability and efficiency
• Maintain accurate retention data to plan next steps for growth and churn prevention

Requirements

• 0-4 years of experience in customer success, support, or related customer-facing roles
• Experience in SMB account management
• Strong organizational skills with the ability to manage multiple customer engagements simultaneously
• Data-driven mindset with the ability to leverage reporting and dashboards
• Excellent written communication skills

About the Company

UPS is a global transportation and logistics leader operating in more than 220 countries and territories. Founded in 1907, the company is committed to moving the world forward by delivering what matters through innovative solutions for customers of all sizes.