Customer Success Manager

Responsibilities

• Serve as the primary point of contact and advocate for large, strategic platinum accounts.
• Act as a trusted advisor to drive value realization, customer satisfaction, and long-term success.
• Conduct frequent business reviews (QBRs/QVPs) to provide strategic insights and recommendations.
• Develop and execute tailored success plans to drive solution adoption and maximize ROI.
• Identify and execute upselling and cross-selling opportunities to drive account growth.
• Proactively mitigate risks to prevent churn and ensure high customer retention.
• Coordinate with sales, support, and operations teams to resolve critical issues and deliver supply chain solutions.
• Analyze customer performance metrics and industry trends to provide strategic guidance.

Requirements

• Proven track record of managing large, high-value accounts.
• Extensive experience in customer relationship management and utilizing customer success metrics.
• Strong relationship management and interpersonal skills.
• Exceptional communication and negotiation skills.
• Ability to understand complex business needs and align solutions to customer objectives.
• Must be a U.S. Citizen, National, or authorized to work in the U.S.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• 401(k) retirement program and Discounted Employee Stock Purchase Program.
• Life insurance, disability income protection, and an Employee Assistance Program.
• Paid vacation, holidays, personal time, and sick leave.
• Educational assistance programs.
• Eligibility for sales and management incentive plans.

About the Company

UPS is a global leader in transportation and logistics, operating in more than 220 countries and territories. Founded in 1907, we are committed to moving the world forward by delivering what matters through innovative solutions and a dedicated global workforce.