Customer Success Manager

About the Company

Unwrap.ai is on a mission to fill the world with products people love. We help companies like Lyft, Stripe, Oura, Microsoft, Perplexity, and Github collect and process feedback more effectively using state-of-the-art NLP technology to extract actionable insights.

Responsibilities

• Own relationships across a wide range of customers, from startups to Fortune 500 companies
• Understand customer objectives, design paths to success, and identify growth opportunities
• Oversee implementation, training, renewal, and expansion processes
• Provide day-to-day customer support
• Create helpful resources such as guides, FAQs, and best practices
• Collaborate with internal teams to relay customer feedback and advocate for user needs

Requirements

• 2-5 years of experience in Mid-Market or Enterprise Customer Success or Account Management
• Experience in SaaS or AI-driven products preferred
• Proven track record of driving customer retention, renewals, and expansion
• Ability to act as a strategic advisor to technical and non-technical stakeholders
• Located in or willing to relocate to Santa Barbara for in-person work
• Ability to thrive in a fast-paced startup environment