Customer Success Manager

About the Company

At Ultralytics, we commit to relentless innovation in the AI space and seek team members who resonate with our ambition to produce the world's best YOLO AI models. Following our $30M Series A, we’re scaling our customer success function out of our London hub.

Responsibilities

• Own a high-volume book of approximately 80 mid-market accounts representing ~$2M ARR
• Drive net dollar retention (NDR) through proactive relationship management and renewal conversations
• Identify expansion opportunities across new use cases, teams, and geographies
• Discuss model deployment, integration patterns, and computer vision use cases with technical buyers
• Onboard and activate new mid-market customers to drive production value
• Partner cross-functionally with AEs, Solution Engineers, and Product teams

Requirements

• 2–4 years of customer-facing experience in technical customer success or account management
• Technical credibility to discuss deployment and ML/AI products with engineers
• Experience managing a large book of business and triaging accounts effectively
• Strong commercial capability for handling renewals and spotting expansion signals
• Self-sufficient and resourceful approach to problem-solving
• Legal authorization to work in the UK

Preferred Qualifications

• Prior exposure to APIs, developer tooling, or ML/AI products

Benefits

• 24 vacation days plus your birthday off and local holidays
• Equity package
• MacBook Pro, Apple Studio Display, and AirPods Pro
• Dedicated learning & development budget