Customer Success Manager

Responsibilities

• Orchestrate the entire post-sale journey to ensure customers achieve business goals through strategic adoption of Trimble solutions.
• Lead high-impact business reviews and value conversations to assess account health and identify expansion opportunities.
• Architect comprehensive account success plans and rollout strategies aligned with customer long-term visions.
• Act as the "Voice of the Customer" by partnering cross-functionally with product and sales teams to drive innovation.
• Proactively identify and mitigate churn risks while fostering trusted relationships with executive sponsors.

Requirements

• 2+ years of dedicated Customer Success or Account Management experience within a SaaS environment.
• Proven ability to build and manage executive-level relationships and complex account portfolios.
• Exceptional communication skills, including active listening and persuasive storytelling.
• Demonstrated success in working cross-functionally to resolve challenges and drive product adoption.

Preferred Qualifications

• Professional proficiency with Salesforce, G-Suite, or Gainsight.
• Direct experience or domain knowledge in Architecture, Engineering, or Construction (AECO) workflows.
• Experience in ERP or construction technology sectors.

Benefits

• Comprehensive core benefits including Medical, Dental, Vision, Life, and Disability insurance.
• Retirement plans and Employee Stock Purchase Plan.
• Paid Parental Leave and various time off plans.
• Tax savings plans for health, dependent care, and commuter expenses.

About the Company

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. Through relentless innovation in precise positioning, modeling, and data analytics, Trimble enables essential industries including construction, geospatial, and transportation to improve productivity, quality, and sustainability.