Customer Success Manager

Responsibilities

• Manage long-tail customer accounts (under $5K monthly spend) and track key performance metrics.
• Act as the primary resource for community customers regarding platform usage, pricing, and escalations.
• Support customers through SMS setup, messaging compliance reviews, and technical troubleshooting.
• Proactively identify customer issues and coordinate with internal teams to ensure resolution.
• Leverage AI tools daily to automate workflows, surface insights, and optimize book-of-business management.
• Review prospective traffic for compliance and assist customers with registration timelines and content guidelines.

Requirements

• 2+ years of technical customer service experience (supporting APIs, telecom, or SaaS infrastructure) or 2+ years of technical project management experience.
• An AI-forward mindset with experience using AI tools to automate workflows or analyze data.
• Strong technical troubleshooting skills and the ability to navigate complex product documentation.
• Excellent written and verbal communication skills with a focus on customer empathy.
• High level of organizational skill and the ability to manage large datasets.
• Analytical thinking skills to solve problems while considering downstream effects.

About the Company

Telnyx is an industry leader building the future of global connectivity. We architect a private, global, multi-cloud IP network and provide intuitive APIs to enable seamless interconnection between people, devices, and applications. We are a financially stable and profitable company dedicated to modernizing connectivity through innovation and automation.