Customer Success Manager

About the Company

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.

Responsibilities

• Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights
• Connect customers’ marketing objectives with our technical, API-driven product
• Collaborate with technical operations and the development team to integrate Talon.One and troubleshoot technical issues
• Communicate at both one-to-many and one-on-one levels across various roles and cultures
• Document and share important information about customers to build training resources and reduce support tickets
• Drive retention and growth for a book of 15-20 accounts, handling upsell and renewal conversations
• Prepare and deliver strategic and business value to customers daily

Requirements

• Experience with SaaS products and APIs
• Proven experience in Customer Success, Account Management, or a client-facing role
• Experience working with diverse stakeholders including Marketing, Developers, Sales, and Executives
• Exceptional spoken and written English communication skills
• Ability to manage a book of 15-20 accounts
• Experience in the loyalty and promotion industry or relevant marketing-related experience

Benefits

• 1,600 AUD annual learning budget
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• 450 AUD home office setup budget and 75 AUD monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide
• Mental health support with nilo.health
• Health insurance options including BUPA Australia and Aetna International
• 12% Superannuation contribution