Customer Success Manager

Responsibilities

• Act as the primary point of contact for enterprise customers to ensure exceptional experience and platform value
• Drive adoption, renewals, expansion, and advocacy across a growing book of business
• Provide consultative advice and best practices by becoming a specialist in the Smartly.io platform and digital advertising
• Build and foster strong relationships with customers and key partners like Facebook, TikTok, Pinterest, and Snapchat
• Serve as the voice of the customer to inform sales processes and the product roadmap
• Collaborate across Sales, Marketing, Technical Solutions, Product, and Engineering teams to solve customer problems

Requirements

• 5+ years of experience in customer success or a similar customer-facing role
• Advanced knowledge of social advertising platforms (e.g., Facebook, Pinterest, Snapchat)
• Strong ability to explain complex concepts and translate data into actionable insights
• Excellent spoken and written communication skills
• Results-driven mentality with a bias for action and a collaborative spirit
• Willingness to travel for meetings, conferences, and industry events

Benefits

• Five weeks paid time off (PTO), 11 company holidays, and unlimited sick days
• Generous healthcare packages and mental health benefits
• Monthly wellness benefit and learning reimbursement
• 401K with matching and equity grants
• Volunteer time off and company donation matching
• Choice of computer (Mac or PC)

About the Company

Smartly is an AI-powered advertising technology company transforming ad experiences for brands and consumers. Our platform integrates media, creative, and intelligence to power hundreds of billions of impressions annually. We manage creative and media for over 700 brands worldwide across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok.