Customer Success Manager

Responsibilities

• Manage client relationships by acting as the primary interface between customers and internal departments (Sales, Billing, IT, Product).
• Coordinate and optimize technical interventions, including installations, maintenance (SAV), and decommissioning of IoT products.
• Monitor contract profitability, deadlines, and customer satisfaction levels.
• Plan and pilot the operational activities of field technicians to ensure high-quality service delivery.
• Develop and communicate weekly performance indicators, dashboards, and reports to clients.
• Ensure strict compliance with QHSE (Quality, Health, Safety, and Environment) standards and implement prevention plans.
• Identify client needs and relay them to the commercial teams to support business growth.

Requirements

• Proven experience in client relationship management and technical coordination.
• Ability to monitor and analyze KPIs to drive operational performance.
• Strong skills in operational planning and managing field-based technical teams.
• Commitment to quality and safety compliance (QHSE).
• Ability to work in a fast-paced environment requiring cross-functional collaboration.

Benefits

• Competitive salary starting from €2,580 gross/month plus a 5% variable bonus.
• Comprehensive benefits package including 13th month, meal vouchers, and health/providence insurance.
• Employee savings schemes and stock ownership opportunities.
• Professional development through dedicated training programs.
• Convivial work environment including access to an on-site gym.

About the Company

Sigrenea is an autonomous subsidiary of the SUEZ Group, combining the agility of an IoT startup with the global leadership of SUEZ. We specialize in connected solutions for environmental management, providing municipalities and businesses with real-time data to optimize waste management and improve urban environmental performance.