Customer Success Manager - Scaled

Responsibilities

• Own a high-volume portfolio of accounts across the full post-activation lifecycle to drive GTV ramp and product expansion.
• Design and deploy one-to-many engagement programs, including automated email campaigns, in-app messaging, and lifecycle nudges.
• Build and maintain scalable resources such as onboarding guides and self-serve content to help customers progress independently.
• Monitor portfolio-wide health scores using behavioral signals like spend activity, feature adoption, and engagement patterns.
• Proactively manage churn risk by acting on early warning signals and implementing automated intervention triggers.
• Analyze usage data to identify patterns and provide structured product feedback to the Product team to improve adoption.

Requirements

• 2-4 years of experience in customer success, account management, or a commercial role managing a high volume of accounts.
• Strong data literacy with the ability to analyze usage patterns across hundreds of accounts.
• Programmatic thinking skills with experience designing automated lifecycle campaigns and scalable resources.
• Proficiency working with automation tools and customer success platforms.
• A commercial, growth-oriented mindset focused on expansion and graduation targets.

Preferred Qualifications

• Background in Fintech, SaaS, or payments.
• Experience in the UAE market.

Benefits

• Competitive salary and equity.
• Flexible hybrid work culture with a focus on work-life balance.
• Opportunity to build the Middle East’s leading fintech brand.
• Additional perks including travel allowances, gym memberships, and team offsite events.

About the Company

Alaan is the Middle East’s first AI-powered spend management platform. We provide an all-in-one solution combining smart corporate cards, real-time expense tracking, and deep financial insights to help businesses simplify finance operations. Backed by Y Combinator and Peak XV, Alaan is the trusted partner for over 2,000 leading businesses across the UAE and KSA.