Customer Success Manager

Responsibilities

• Own the post-sales relationship for a portfolio of enterprise accounts, serving as the primary point of contact from onboarding through renewal and expansion
• Build tailored success plans aligned to each customer's AI adoption goals
• Lead onboarding and go-live efforts, coordinating with Solutions Engineering, Professional Services, and Product teams
• Monitor adoption metrics and platform utilization to proactively identify churn risks
• Drive upsell and cross-sell opportunities by demonstrating expanding business value
• Act as the voice of the customer internally, synthesizing feedback for Product and Engineering teams
• Deliver executive business reviews (EBRs) showcasing ROI and usage trends
• Partner with Sales, Solutions Engineering, and Marketing to develop customer advocacy programs

Requirements

• 5–10+ years in Customer Success, Technical Account Management, or related enterprise-facing roles
• Experience in AI/ML infrastructure, cloud computing, or deep-tech hardware/software
• Ability to manage complex, multi-stakeholder accounts and build executive-level relationships
• Working knowledge of AI/ML workflows, large language models (LLMs), or HPC infrastructure
• Proven track record of driving adoption, retention, and expansion
• Excellent project management and communication skills
• Bachelor's degree or equivalent experience in a technical or business field

Preferred Qualifications

• Experience with AI accelerators or GPUs
• LLM fine-tuning or inference knowledge
• Familiarity with SambaNova products or similar MLOps platforms
• Enterprise SaaS or PaaS background
• MBA or advanced technical degree

About the Company

SambaNova is disrupting the AI and high-performance computing space with an integrated hardware and software platform, building the future of AI computing through its SambaStack inference serving platform.