Customer Success Manager

About the Company

SafeContractor helps over 50,000 organizations worldwide comply with health, safety, sustainability, and ethics standards, protecting their employees, businesses, and the planet. We are building a global network of responsible buyers and suppliers, placing customer satisfaction at the heart of our strategy.

Responsibilities

• Manage and grow a portfolio of key clients
• Act as the primary point of contact to ensure client success through personalized support
• Proactively manage accounts and optimize product and service usage
• Identify growth opportunities and drive contract renewals
• Propose upselling opportunities and strengthen client relationships to maximize commercial value

Requirements

• Passionate and results-oriented professional
• Advanced level of English (required for regular interaction with international clients and partners)
• Ability to combine customer service excellence with commercial acumen