Customer Success Manager

Responsibilities

• Assist property managers, supers, and owners with the Runwise platform
• Draft and deliver savings analyses for existing customers
• Identify ongoing opportunities for new products, new buildings, and general advisement
• Proactively identify potential problems that may lead to reduced savings or missed customer goals
• Manage relationships with supers, property managers, and owners
• Answer and respond to technical product queries and troubleshoot issues
• Work cross-functionally to identify expansion opportunities within a book of business

Requirements

• 1-3 years of direct customer management experience in Customer Success or Account Management
• Excellent social and communication skills
• Ability to build long-term relationships with stakeholders from business owners to C-level executives
• Strong problem-solving and troubleshooting skills
• Ability to distill technical or complex systems into simple concepts
• Willingness to work longer hours during peak season (winter)
• Passion for real estate and/or energy efficiency

Benefits

• Medical, dental, and vision insurance
• HSA & FSA options
• Paid Parental Leave
• Access to Talkspace & Health Advocate
• Flexible PTO
• Commuter Benefits
• 401K
• Company paid life insurance
• Voluntary supplemental life insurance
• Free in-office lunch on Wednesdays
• Hybrid work environment
• Summer Fridays
• Monthly L&D Series
• Employee Resource Groups

About the Company

Runwise is the leading smart operating system for buildings, controlling and optimizing heating, cooling, electric, gas, and water across 10,000+ buildings in the United States. The company focuses on lowering energy costs and reducing fossil fuel usage to drive sustainability in building operations.