Customer Success Manager

Responsibilities

• Help customers realize value quickly and drive strong product adoption
• Act as a trusted advisor by understanding customer goals, use cases, and business priorities
• Build strong product knowledge and apply technical curiosity to guide customer conversations
• Champion the voice of the customer internally and partner cross-functionally to improve outcomes
• Take ownership of customer needs and blockers, coordinating the right resources to maintain momentum
• Review product usage and align success plans to evolving customer goals
• Build strong stakeholder relationships through responsiveness and follow-through
• Partner with sales, support, product, and delivery teams to provide a coordinated experience
• Support renewal and expansion outcomes through effective account partnership

Requirements

• 8+ years of relevant experience, including 5+ years in customer success, account management, consulting, or solution engineering
• Ability to balance technical fluency with value-based customer engagement
• Strong ownership, curiosity, and judgment in navigating ambiguity
• Proven stakeholder management and relationship-building skills
• Ability to connect product capabilities to business outcomes and long-term value
• Experience working cross-functionally with sales, product, and engineering teams
• Strong organizational skills and consistent follow-through

Preferred Qualifications

• Bachelor's degree
• Technical background or experience in a technical customer-facing role
• Additional European language skills

About the Company

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities. We specialize in empowering security-first organizations in financial services, healthcare, energy, and technology to thrive in a digital world through modern authentication, access, and identity governance solutions.