Customer Success Manager

About the Company

Revin's mission is to bring superintelligence to the built world. We provide operators in Home Services, Construction, and Remodeling with an end-to-end system of intelligence to automate and scale revenue through a modular product suite.

Responsibilities

• Own the end-to-end relationship with enterprise customers during implementation and expansion
• Lead structured onboarding, implementation planning, and rollout coordination
• Run a call-heavy cadence to drive product understanding and deployment milestones
• Document customer workflows and business requirements to inform internal product specifications
• Partner with forward-deployed engineers to ensure customer needs are reflected in agent configuration
• Guide customers through adoption across voice, SMS, and email channels
• Travel to customer sites approximately 1-2 times per month

Requirements

• 3 to 6 years of experience in customer success, account management, implementation, or sales
• Experience in a fast-moving B2B SaaS, AI, or tech company
• Highly personable, direct, and organized with a process-oriented mindset
• Excellent communication skills to build trust with diverse business owners
• Ability to operate in an unstructured, fast-paced environment

Preferred Qualifications

• Prior startup experience
• Background in sales or roles requiring strong live-conversation judgment

Benefits

• Unlimited PTO
• Fully covered medical (employee cost: $0)
• 401(k) matching
• Lunch and dinner provided in office
• Gym membership stipend
• Tech equipment
• Mentorship pairing
• Relocation assistance