Customer Success Manager

About the Company

Respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls, and email in one place. Trusted by businesses in over 127 countries, we enable fast-growing companies to capture, convert, and retain customers at scale.

Responsibilities

• Collaborate with customers to maximize value from the Respond.io platform
• Assist customers during the onboarding process to ensure a smooth experience
• Develop and maintain strong relationships with internal and external stakeholders
• Act as the primary point of contact for customer issues and ensure timely resolution
• Monitor and report on customer satisfaction and platform usage
• Identify opportunities for customer growth and collaborate with internal teams on upsells

Requirements

• 3+ years of B2B SaaS experience in Customer Success, Consulting, or Account Management
• Experience managing international customers and global accounts
• Fluency in English with strong communication skills
• Proficiency in negotiating complex renewal contracts in a SaaS environment
• Familiarity with business messaging platforms, CRM systems, and Customer Success tools
• Ability to quickly grasp technical concepts and software expertise
• Experience optimizing complex business processes

Benefits

• Competitive compensation
• Diverse and inclusive global team culture
• Regular social events including laser tag, go-karting, and paintball
• Office perks including pizza parties and social gatherings