Customer Success Manager

Responsibilities

• Build and maintain long-term client relationships to drive renewals and upselling revenue.
• Develop and execute customer success plans focused on product adoption, retention, and expansion.
• Translate customer business objectives into strategic account plans and management KPIs.
• Drive product adoption through demonstrations, training sessions, workshops, and webinars.
• Proactively monitor customer usage and health metrics to identify upsell and cross-sell opportunities.
• Collaborate with product teams to drive product improvements based on structured customer feedback.
• Resolve customer inquiries and issues in a timely manner by leveraging internal resources.

Requirements

• Bachelor's degree in Business, Engineering, Computer Science, or a related field.
• 5+ years of experience in customer success, account management, or a related role, preferably in SaaS.
• Strong understanding of SaaS product lifecycles and customer success methodologies.
• Proven ability to understand technical product requirements and communicate effectively with diverse stakeholders.
• Proficiency with CRM systems and customer success management tools.
• Strong analytical skills and a customer-centric approach to problem-solving.
• Ability to travel occasionally for customer meetings and industry events.

Preferred Qualifications

• Knowledge of the electronics design automation (EDA) industry or Altium Designer.
• Experience with SaaS products in the industrial or electrical manufacturing sectors.
• Professional certification in customer success or project management.

About the Company

Renesas is an embedded semiconductor solution provider driven by the purpose "To Make Our Lives Easier." As a global leader in embedded processing, Renesas provides scalable and comprehensive semiconductor solutions for the automotive, industrial, infrastructure, and IoT industries. With a diverse team of over 21,000 professionals across 30 countries, we are dedicated to driving innovation and enhancing user experiences through digitalization.