Customer Success Manager

Responsibilities

• Lead the handoff from onboarding into a long-term success plan
• Deliver QBRs and EBRs that show measurable ROI across procurement and workflows
• Monitor account health in Totango and Salesforce
• Run churn playbooks proactively to protect and grow ARR
• Identify upsell opportunities for new modules and additional regions
• Translate field feedback into actionable input for Product and Engineering

Requirements

• 5+ years in B2B SaaS Customer Success or Account Management
• Experience managing a book of business to retain and grow complex accounts
• Proficiency in Salesforce and Totango or similar Customer Success Platforms
• Ability to communicate effectively with both field foremen and C-suite executives

Preferred Qualifications

• Construction industry experience (electrical, mechanical, plumbing)

Benefits

• Medical, dental & vision (company-paid for employee coverage)
• STD & group life (company-paid), voluntary LTD
• 401(k) with company match
• 2 weeks PTO + 56 hrs sick in year 1
• Bonus potential

About the Company

Remarcable is a SOC 2 Type II–certified cloud platform that streamlines purchasing for MEP contractors.