Customer Success Manager

About the Company

At Reevo, we're reimagining the entire revenue stack from the ground up. We're building software that orchestrates every go-to-market motion, enabling B2B teams to operate faster, smarter, and more collaboratively through automation and intelligence.

Responsibilities

• Own the customer relationship as the primary post-sales point of contact and advocate
• Lead regular strategy and success reviews to maximize ROI and platform usage
• Define and deliver actionable success plans and roadmaps with customers
• Monitor account health, track engagement metrics, and mitigate churn risks
• Identify opportunities for account expansion and collaborate with Account Management
• Partner with Sales to forecast renewals and ensure smooth contract processes
• Collaborate cross-functionally with Product, Onboarding, and Support to represent customer feedback

Requirements

• Bachelor’s degree in Business, Marketing, Economics, or related field
• 3–7 years in Customer Success, Account Management, or Consulting within B2B SaaS
• Experience with CRM, RevOps, or GTM technology preferred
• Proven track record of driving adoption, retention, and growth
• Strong communication and presentation skills for executive-level reviews
• Experience with data-driven account management and usage analytics
• Ability to work onsite in San Francisco five days a week