Customer Success Manager

About the Company

praxipal develops AI-powered specialists for the healthcare industry of tomorrow. Our AI receptionist, Luna, automates patient communication in medical practices. As a market leader in orthodontics with significant funding, we are scaling into other medical specialties.

Responsibilities

• Conduct remote onboardings with doctors and practice teams
• Train practices on effective collaboration with the AI receptionist
• Serve as the primary point of contact for all customer inquiries
• Monitor product data to ensure retention and identify upselling opportunities
• Triage customer requests and communicate technical requirements to Forward Deployed Engineers

Requirements

• 1–3 years of experience in Customer Success, managing the full customer lifecycle
• Strong organizational skills with high attention to detail
• Clear, persuasive, and empathetic communication skills
• Data-driven mindset for decision-making and proactive customer management
• Experience with CRM systems (e.g., HubSpot) and reporting/analysis tools
• Native-level German

Benefits

• Competitive salary and participation in the VSOP program
• Urban Sports Club membership
• Deutschland-Ticket job ticket
• Lunch allowance via Lunchit and daily team dinners on company expense
• Regular team events and offsites