Customer Success Manager

Responsibilities

• Drive product adoption by leading targeted enablement and one-to-many programs to ensure customers maximize value.
• Align customer objectives with product capabilities, setting clear milestones and KPIs to track progress.
• Use health scores and product adoption metrics to proactively identify risks and execute mitigation plans to prevent churn.
• Communicate upcoming product releases and process updates to stakeholders through clear, structured messaging.
• Categorize and share customer insights with Product and Operations teams to inform the product roadmap and service improvements.

Requirements

• 5+ years of demonstrable experience and impact in Customer Success roles.
• Fluency in both Dutch and English is required.
• Strong consultative skills with the ability to act as a trusted business advisor.
• A data-driven mindset with the ability to use metrics to drive daily priorities.
• Experience working in a fast-paced, dynamic environment.
• Proactive, goal-oriented, and highly empathetic communication style.

Benefits

• Your own Pleo card for seamless spending.
• Lunch provided via office catering or a monthly allowance.
• Private health insurance.
• 25 days of holiday plus public holidays, with the option to purchase 5 additional days.
• Free mental health and wellbeing support through Myndup.
• Paid parental leave.

About the Company

Pleo is a fintech company building spend management solutions that make managing money seamless and empowering for finance teams and employees alike. With over 40,000 customers and a global team of 850+ people, we are on a mission to help businesses "go beyond" by turning complex financial processes into simple, effective solutions.