Customer Success Manager

Responsibilities

• Ensure end users understand core functionality and workflows by delivering training on all available modules
• Track client KPIs and document Plentific’s value to be shared regularly with stakeholders
• Monitor adoption metrics and use data-driven insights to intervene when usage trends decline
• Oversee client onboarding and implementation for small/medium clients, including project planning and risk management
• Coordinate feature introductions and monitor usage post-launch
• Collaborate with Product, Support, and Onboarding teams to resolve issues and solutionise challenges
• Develop and maintain governance structures for client engagement, such as QBRs and MBRs
• Build trusted relationships at all levels, from operational users to senior executives
• Identify upsell opportunities and liaise with the Strategic Account Director to support growth

Requirements

• Excellent verbal and written communication skills for engaging with clients and internal teams
• Strong stakeholder management skills with the ability to adapt approaches for different audiences
• Proven ability to leverage data and insights to track adoption trends and drive outcomes
• Experience managing multiple concurrent projects and overseeing delivery workstreams
• Familiarity with CRM and CSM platforms (e.g., Salesforce, Planhat)
• Solution-oriented mindset with the ability to troubleshoot product features effectively
• Strong attention to detail regarding client interactions and documentation

Benefits

• Competitive compensation package
• 25 days annual holiday
• Flexible working environment including the option to work abroad
• Private healthcare for you and immediate family, including dental and optical
• Enhanced parental leave and life insurance (4x salary)
• Learning management system powered by Udemy
• Pension scheme and various commuter benefits (Cycle to work, Season ticket loan)
• Company-sponsored social gatherings and fully stocked kitchen

About the Company

Plentific is redefining property management in real time. Our mission is to lead real estate through the transformative journey into “The World of Now,” empowering property professionals through our innovative, cloud-based platform. We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers globally.