Customer Success Manager

Responsibilities

• Achieve retention and expansion goals while providing excellent client support
• Act as a product expert for a dedicated portfolio of clients
• Onboard new clients and conduct training sessions to meet business needs
• Conduct formal business reviews to measure renewal probability and client satisfaction
• Analyze customer health and usage data to identify trends and improve adoption
• Collaborate with Account Managers on retention and growth strategies
• Use Catalyst and Tableau to manage client relationships and monitor usage
• Document client interactions to drive retention

Requirements

• 2+ years of customer success or account management experience
• Fluency in Japanese and English
• Bachelor's degree preferred
• Excellent verbal and written communication skills
• Strong presentation and relationship-building skills
• Proficiency with Microsoft Office suite (Outlook, Word, Excel)
• Authorized to work in Japan without visa sponsorship
• Knowledge of private equity and venture capital markets preferred

About the Company

PitchBook, a Morningstar company, is a leading provider of data and analytics for the private markets. We value collaboration, curiosity, and a people-first attitude to help our customers succeed.