P
Posted 18 hours ago
Customer Success Manager
Pibit.AICustomer Success Manager
Requirements
5+ years B2B SaaS Customer Success experience, Experience with US market, Experience managing $60K-$200K ACV accounts, Background in SaaS or AI-driven solutions
Skills
SaaScustomer successAI
About the role
Responsibilities
- Lead customer relationships post-sale to ensure ongoing value delivery
- Identify and pursue upsell and cross-sell opportunities in partnership with Sales
- Lead customer onboarding and implementation to ensure successful adoption
- Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs)
- Resolve customer queries using in-depth product knowledge
- Drive customer advocacy through referrals, testimonials, and case studies
- Orchestrate executive dinners and micro-events to deepen engagement
- Collaborate with Product, Operations, and Sales teams
- Gather product feedback and market insights to shape the product roadmap
Requirements
- Minimum 5 years of experience in Customer Success or Account Management in B2B SaaS
- Experience targeting the US market
- Proven track record managing mid to high ACV accounts ($60K–$200K)
- Strong background in engineering services sales, SaaS, or AI-driven business solutions
- Excellent communication, relationship-building, and organizational skills
Preferred Qualifications
- Experience working with AI-powered products
- Experience in fast-paced startup environments
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Pibit.AI · Bangalore