Customer Success Manager

About the Company

PDQ makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners.

Responsibilities

• Drive renewal strategy and execution across a shared customer book of European customers
• Identify usage trends and lead early interventions when risk is detected
• Recommend and coordinate cross-product expansions that solve customer pain points
• Capture voice-of-the-customer insights to influence product roadmap and strategy
• Collaborate closely with Sales, Support, and Product teams
• Lead customer demonstrations and assist with contract negotiations
• Maintain excellent pipeline hygiene in Salesforce

Requirements

• 2+ years of SaaS/B2B customer success or sales experience
• Proficiency in English and Slovenian (speaking and writing)
• Experience leading customer demonstrations and contract negotiations
• Ability to grasp technical products and convey them through demonstrations
• Skilled in discovery to uncover customer opportunities
• Proficiency with Salesforce, Slack, and Microsoft Office

Preferred Qualifications

• Secondary language proficiency in German, French, or Italian
• Natural curiosity and proactivity regarding product value
• Strong focus on goal attainment and exceeding targets

Benefits

• Equity opportunities
• Flexible working hours
• Company-provided laptop and accessories
• Mentorship and professional development opportunities
• Quarterly Company Values Award