Customer Success Manager

Responsibilities

• Serve as the primary point of contact for multiple customers across North America
• Own the customer relationship post-signature through ongoing support and cross-functional coordination with internal deployments teams
• Act as the voice of the customer internally across product, engineering, and sales
• Coordinate ongoing customer touchpoints to ensure production planning aligns with robotic system capabilities
• Own customer utilization and long-term success of robotic systems across all assigned accounts

Requirements

• Experience working with manufacturing processes and production planning
• Experience with process improvement and root cause analysis (e.g., Lean Six Sigma)
• Willingness to travel up to 30% to customer sites
• Ability to communicate technical concepts to non-technical audiences
• Capability to negotiate with internal and external stakeholders at the executive level
• Detail-oriented and able to operate in a fast-paced, evolving startup environment

Benefits

• Daily free lunch
• Flexible PTO
• Comprehensive medical, dental, and vision coverage
• 6 weeks fully paid parental leave (12–14 weeks total for birthing parents)
• 401(k) retirement plan
• Generous employee referral bonuses

About the Company

Path Robotics is building the future of embodied intelligence. Our AI-driven systems enable robots to adapt, learn, and perform in the real world, closing the skilled labor gap and transforming industries through perception, reasoning, and control.