Customer Success Manager

About the Company

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.

Responsibilities

• Manage a book of existing AmLaw 100 & Magic Circle law firm accounts
• Drive retention rates, increase usage, and develop stakeholder relationships
• Become an expert in the legal segment, Octus products, and the financial restructuring industry
• Develop key relationships and drive usage by educating subscribers on best practices
• Monitor key performance indicators across accounts and strategize outreach efforts
• Act as the voice of the customer when collaborating with sales, editorial, product, and tech teams
• Work with the sales team to develop account plans and identify expansion opportunities
• Mentor other members of the Customer Success team

Requirements

• 3+ years of experience in a customer-facing role
• Excellent written and verbal communication skills
• Self-starter who is diligent, organized, and adaptable
• Experience in financial services or working with law firms is a plus