Customer Success Manager

About the Company

Obligo builds trust between landlords and renters using financial technology, eliminating the burden of security deposits. Property owners and managers use Obligo to streamline their operations, defend themselves from fraud, and make their listings more appealing to renters.

Responsibilities

• Manage a portfolio of customer accounts, building strong relationships that drive customer satisfaction, retention, and growth.
• Own the onboarding process for assigned accounts, ensuring customers are successfully implemented and equipped for long-term success.
• Partner closely with Sales to ensure smooth customer handoffs and maintain alignment on account health, growth opportunities, and customer goals.
• Monitor customer usage and health through dashboards and reporting to identify trends, risks, and adoption opportunities.
• Track product configurations and feature rollouts within assigned customer segments to ensure customers are leveraging the appropriate product capabilities.
• Proactively identify opportunities to improve customer adoption, engagement, and overall success.
• Act as the voice of the customer by sharing insights and feedback with Product, R&D, Data, Sales, and Marketing.
• Contribute to customer success stories, case studies, and referrals.

Requirements

• 3+ years of experience in a customer-facing role at a B2B SaaS company
• Experience managing customer relationships across onboarding, adoption, renewal, and expansion
• Experience working with complex SaaS platforms
• Bachelor's degree in Business, Marketing, Engineering, or a related field preferred
• Strong relationship-building, communication, organization, and problem-solving skills
• Ability to understand customer technology stacks and work comfortably with CRM and data tools
• Comfortable working with data and building or modifying basic reports in HubSpot

Preferred Qualifications

• Prior experience in property technology (PropTech) or property management
• Tableau or Sigma experience

Benefits

• Stock options
• Multiple Health, Dental, and Vision plans that begin on day one
• Remote office expense reimbursement
• Generous PTO and holiday schedule
• Commuter benefits
• Life insurance
• Quarterly team kickoffs and other team outings