Customer Success Manager

About the Company

Notabene is building infrastructure that’s transforming how money moves in the digital economy. We’re evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency.

Responsibilities

• Own the post-sales customer journey, including onboarding, adoption, renewal and upsell
• Establish, develop and maintain long-term relationships with stakeholders within assigned accounts
• Deliver expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program
• Drive customer upsells by identifying, qualifying, and raising upgrade opportunities
• Proactively monitor and manage customer health metrics, including usage, engagement, and risk signals
• Contribute to strategic decision making by sharing feedback on trends, competitor insights, and customer needs
• Maintain accurate customer records in CRM and CS tools like HubSpot and ChurnZero

Requirements

• 3-5 years of experience in Customer Success or Account Management in Cryptocurrency, FinTech, RegTech SaaS, or a complex technical market
• Experience managing the full customer lifecycle from onboarding to upsell
• Experience managing a range of clients from SMBs to Enterprise
• Experience contributing to the creation of Customer Success processes and resources
• Exposure to compliance-driven or regulated environments
• High emotional intelligence and strong problem-solving motivation
• Ability to manage relationships with stakeholders at all levels
• Entrepreneurial mindset with the ability to work autonomously

Preferred Qualifications

• Experience in Crypto, Fintech, or Regtech
• Experience working with API-based or technical products