Customer Success Manager

Responsibilities

• Act as a strategic partner to clients, ensuring they achieve maximum value from solutions while driving commercial growth.
• Build and maintain strong, strategic relationships by developing stakeholder maps and identifying growth opportunities.
• Achieve a 20% upsell target for your portfolio by proactively identifying and engaging clients with innovative solutions.
• Develop measurable use cases for clients using the "context, actions, outcome" framework.
• Lead the co-creation of client roadmaps and ensure accurate documentation in internal systems like Dynamics.
• Drive thought leadership through webinars, workshops, and content-driven strategies to position the company as a trusted partner.

Requirements

• Minimum of 2 years in customer success, account management, or a related client-facing role.
• Strong analytical, strategic planning, and communication skills.
• Proficiency in CRM systems (e.g., Dynamics) and data analysis tools.
• Solid understanding of FMCG manufacturers and the ecommerce market.
• Ability to manage complex client portfolios and work autonomously in a high-paced environment.

Benefits

• Flexible working environment.
• Volunteer time off.
• Access to LinkedIn Learning.
• Employee Assistance Program (EAP).

About the Company

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. With a holistic retail read and the most comprehensive consumer insights, NIQ delivers the Full View™ across more than 100 markets.