Customer Success Manager

About the Company

Nanonets agents are built for complex business processes. Ranked #1 in understanding unstructured data and applying business rules in processes like accounts payable, order management, and supply chain.

Responsibilities

• Own the health and operational effectiveness of the current workflow and end user team for assigned accounts
• Monitor usage, adoption, and consumption data to proactively flag adoption gaps
• Manage support escalations and drive timely resolution across internal teams
• Run structured operational cadences with the customer's team
• Proactively surface account health risks and expansion signals to the Account Manager
• Document customer requirements and workflow deviations for Product/Engineering teams
• Ensure comprehensive end-to-end testing of workflows and outputs
• Lead daily/weekly operational communications with the customer's operational team
• Plan and communicate clear timelines via Gantt charts, Excel, or presentations
• Support the Account Manager on expansion conversations as a product/demo resource

Requirements

• 3-8 years of Customer Success experience
• Experience in B2B SaaS or enterprise software environment
• Strong stakeholder management experience across operational and technical teams
• Excellent verbal and written communication skills
• Strong conflict management and resolution skills

Preferred Qualifications

• Ability to manage and nurture relationships with diverse stakeholders
• Proven track record of leading and delivering successful projects
• Ability to engage both technical and non-technical audiences
• Ability to influence and empower teams and customers without direct authority