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Posted 2 days ago
Customer Success Manager
Nabis
Requirements
3+ years B2B relationship management experience, SaaS, logistics, or marketplace background, Proficiency in CRM tools, Understanding of order management and fulfillment, Data fluency, Remote work capability
Skills
customer successSaaSCRM
About the role
Responsibilities
- Develop and execute tailored success plans for each account to map platform capabilities to business goals
- Drive product adoption post-onboarding by introducing relevant features and removing engagement barriers
- Manage a dedicated portfolio of brand and retail accounts focusing on long-term retention and satisfaction
- Conduct regular business reviews (QBRs) and monitor account health signals to address churn risk
- Troubleshoot platform-related issues and coordinate resolutions with technical and operations teams
- Act as an internal advocate by translating partner feedback into actionable insights for Product and Sales
- Meet or exceed individual KPI targets including retention rate, platform adoption, and CSAT
Requirements
- 3+ years of experience in customer success, account management, or B2B relationship management
- Experience in SaaS, logistics, distribution, or marketplace environments
- Proficiency with CRM and customer success platforms like Salesforce, HubSpot, or Zendesk
- Strong understanding of order management, fulfillment workflows, and billing processes
- Data fluency with the ability to interpret account health metrics and KPI dashboards
- Ability to work independently in a fully remote environment
- Availability to work a schedule aligned to US Pacific or Eastern business hours
Preferred Qualifications
- Experience in wholesale, distribution, supply chain, or regulated industries
- Familiarity with compliance-adjacent workflows and regulatory documentation
- Background in SaaS platform support and troubleshooting
- Familiarity with customer success methodologies like health scoring and success planning
- Bilingual in Spanish and English
About the Company
Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Backed by Y Combinator, Nabis is building an innovative, technology-first platform to scale the entire cannabis industry.
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Get started — it's freeCustomer Success Manager
Nabis · New York
