Customer Success Manager at Muck Rack - ScoutJobs - The AI-curated global job board
Skip to content
ScoutJobs.AI
Log inGet started
Navigate
How it worksThe agent, step by stepFeaturesEverything else it doesJobsBrowse the live feedPricingSimple plans
Log inGet started. Free.
Muck Rack
Posted 7 hours ago

Customer Success Manager

Muck RackCustomer Success Manager
Apply now

Requirements

3+ years Customer Success or Account Management experience, Experience in Media Intelligence or PR SaaS, Proven track record in retention and revenue goals, Experience with contract negotiation, Strong analytical and communication skills

Skills

customer successSaaSAccount Management

About the role

Responsibilities

  • Serve as the primary contact for Enterprise and Mid-Market customers across the UK, driving retention, growth, and long-term customer success
  • Own the customer lifecycle from post-sale through renewal, ensuring customers realize value and achieve their communications objectives
  • Lead onboarding for all new Mid-Market and Enterprise customers, including discovery sessions and tailored training programs
  • Drive platform adoption and engagement by identifying opportunities to increase product usage and stakeholder alignment
  • Design and deliver customized reporting solutions and ensure compliance with UK-specific licensing requirements
  • Provide strategic guidance through executive business reviews and account walkthroughs
  • Negotiate contracts and renewal agreements to support long-term customer growth
  • Act as a specialist resource for UK-specific media landscape insights and regional communications trends
  • Partner cross-functionally with Product, Support, Sales, and Marketing to advocate for UK customer needs

Requirements

  • 3+ years of Customer Success, Account Management, or related customer-facing experience
  • Experience supporting customers within Media Intelligence, media monitoring, PR technology, or adjacent SaaS platforms
  • Proven track record of meeting and exceeding retention and revenue goals
  • Expertise managing the full customer lifecycle including onboarding, adoption, and renewal
  • Strong experience leading strategic conversations with senior executives
  • Strong analytical skills to leverage customer data and usage trends
  • Familiarity with the UK media landscape, PR industry, or journalism ecosystem strongly preferred
  • Knowledge of UK copyright, content licensing, or NLA/ECLIPS requirements is highly desirable

About the Company

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media through an AI-powered, integrated platform.

ScoutJobs Agent

Get matches like this delivered daily

Sign up free — we'll pull jobs that fit your CV from across the web and rank them for you.

Get started — it's free

Customer Success Manager

Muck Rack · United Kingdom

Sign up to apply