Customer Success Manager, MM/ENT

Responsibilities

• Manage a portfolio of approximately 20 mid-market and enterprise accounts to maximize impact and value.
• Own the full customer lifecycle, including onboarding, renewal negotiations, upsells, and cross-sell motions.
• Develop and maintain multi-threaded relationships with key stakeholders to align Nooks solutions with business goals.
• Conduct regular customer check-ins to share outcomes, address issues, and identify optimization opportunities.
• Analyze customer usage and health metrics to proactively address concerns and lead expansion conversations.
• Serve as the voice of the customer by providing critical product feedback to internal teams.
• Assist with technical support for customers as needed to ensure seamless integration.

Requirements

• 5+ years of B2B SaaS Customer Success Management experience with a proven track record in renewals.
• 2+ years of experience in customer onboarding and support.
• Familiarity with the sales tech stack, including tools like Outreach, Salesloft, Salesforce, HubSpot, or Apollo.
• Proficiency in data analytics to proactively identify and solve customer challenges.
• Experience working in early-stage startups and thriving in fast-paced, rapidly changing environments.
• Excellent written and verbal communication skills.
• Note: If located in PST, this role requires being in the San Francisco office 3x per week.

Benefits

• Competitive compensation ($170K – $190K).
• Equity offerings.
• Commission structure.
• Comprehensive benefits and generous perks.

About the Company

Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Our mission is to 10x every seller by automating busywork so they can focus on closing deals. Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling.