Customer Success Manager

Responsibilities

• Act as the primary technical advisor for enterprise accounts, guiding customers through cloud-native architectures and AI-driven analytics workflows.
• Lead C-suite whiteboard sessions to align platform capabilities with high-level business goals and ROI.
• Develop and execute customer roadmaps that align with enterprise architecture, security requirements, and strategic business objectives.
• Conduct Quarterly Business Reviews (QBRs) to demonstrate value realization and review progress against success metrics.
• Lead technical configuration and integration phases to accelerate time-to-value for new customers.
• Synthesize technical feedback from the field to influence Product and Engineering roadmaps.
• Partner with Sales and Account Management to identify expansion opportunities and mitigate renewal risks.

Requirements

• Bachelor's degree in Computer Science, Engineering, Data Science, or a related discipline.
• 7+ years of experience in customer-facing SaaS roles (e.g., CSM, Solutions Architect, or Technical Consulting).
• Hands-on experience with cloud-native services such as Kubernetes and Docker.
• Proficiency with major cloud providers including AWS, Azure, or GCP.
• Strong understanding of data modeling, ETL/ELT processes, and semantic layers.
• Familiarity with MLOps and AI deployment lifecycles.
• Proven ability to explain complex technical concepts to non-technical executive stakeholders.

About the Company

MicroStrategy is a market leader in enterprise analytics and AI software, empowering organizations to transform into intelligent enterprises through data-driven innovation. We provide critical data via our enterprise semantic layer to AI agents and platforms, while also leading groundbreaking shifts in digital assets. We thrive on curiosity, innovation, and a relentless pursuit of excellence.