Customer Success Manager

About the Company

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Responsibilities

• Educate customers on products and services to ensure value realization
• Bridge the gap between onboarding and product adoption
• Build strong, trust-based relationships with government and public sector stakeholders
• Identify upselling and cross-selling opportunities
• Monitor metrics like NPS and execute on customer feedback
• Act as the internal voice of the customer by communicating feedback to Product, Sales, and Support teams
• Help customers set up and navigate the platform

Requirements

• 3-5 years of experience in a similar role with deep B2B SaaS understanding
• Must be a Saudi National
• Bilingual fluency in Arabic and English
• Proficiency with CRM tools like HubSpot
• Familiarity with Customer Success Platforms (CSPs) such as ChurnZero
• Strong communication skills with the ability to simplify technical concepts
• Proactive, tech-savvy, and customer-centric mindset

Preferred Qualifications

• Experience working with government and public sector entities