Customer Success Manager

About the Company

Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation.

Responsibilities

• Own post-sale success including onboarding, adoption, renewal, and expansion for key accounts
• Build and execute success plans aligned with customer goals and product capabilities
• Drive adoption and value realization through proactive check-ins, QBRs, and enablement sessions
• Partner with Product and Engineering to surface feedback and shape roadmap priorities
• Partner with FDEs to solve complex needs by pairing business context with technical execution
• Collaborate with AEs to identify and qualify CSQLs for expansion
• Troubleshoot blockers and coordinate internal support for fast resolution
• Track health scores, usage, and adoption metrics to identify risks and opportunities
• Build Customer Success playbooks and new processes
• Act as a strategic advisor guiding customers on best practices and new workflows

Requirements

• Experience in CS, account management, or solution consulting in SaaS or AI
• Track record of driving adoption, renewals, and expansion across mid-market and enterprise accounts
• Strong communicator with empathy, business acumen, and technical curiosity
• Ability to translate technical capabilities into clear business outcomes
• Skilled at running onboarding, QBRs, and success plans with multiple stakeholders
• Comfortable collaborating with Product, Sales, and Engineering
• Ability to thrive in ambiguity and high-growth environments

Preferred Qualifications

• Experience supporting developer tools or AI-native products