Customer Success Manager

About the Company

Little Thinking Minds is a premier K-12 digital literacy platform across the MENA region, offering award-winning tools and gamified experiences designed to transform Arabic literacy through adaptive learning platforms.

Responsibilities

• Act as the main point of contact for assigned schools and partners
• Build strong, long-term relationships to ensure customer satisfaction and adoption
• Own the renewal and expansion process for your portfolio
• Understand school budgets and procurement processes
• Conduct monthly check-in calls and onsite meetings with schools
• Monitor usage and proactively schedule meetings to improve adoption via competitions and workshops
• Identify opportunities for expanding usage across grades, departments, or additional products
• Collaborate with Sales/Account teams to support upsell and cross-sell opportunities
• Plan and execute the Monthly Teacher Reward Program (TRP)
• Plan and run Ramadan competitions with schools
• Organize and conduct end-of-year ceremonies, including managing schedules and logistics
• Collect feedback from schools and share insights with internal teams

Requirements

• Experience serving and selling into the K-12 education market
• Ability to manage subscription renewals and expansions
• Experience conducting onsite meetings and workshops